Bolighub's Terms and Conditions

Last updated: 10. October 2023

1. General

1.1 Use of and acceptance of terms

By using, whether it involves advertising, purchasing additional services for ads, or utilizing other services on the site, you automatically accept the applicable terms and conditions. Your continued use of confirms your acceptance of the terms and conditions and establishes a binding agreement between you and

These terms and conditions have been prepared in accordance with applicable laws and must be followed by all users to ensure safe and responsible use of

1.2. Changes in terms and conditions reserves the right to continuously update our terms and conditions, including privacy and cookie policies, as needed, and publish the changes on It is the user’s responsibility to stay informed about any changes.

1.3. Right of use


Your login to and created ads are exclusively personal and may not be transferred, resold, rented, or given away in any way.


The material on is protected by copyright and may only be used in accordance with the service offered on This means that both non-paying and paying users of must contact the advertiser/landlord through the contact options provided by in the ads, solely for the purpose of seeking housing.


Information on may not be used for commercial purposes and may therefore not be scraped or copied with the intention of using the data in connection with competing businesses. By data published on, we mean ad texts, information and details about rentals, images, contact information for the landlord in the form of phone numbers, email or URL, and other information published in ads on

1.4. Disclaimer

1.4.1 is not liable for any loss in connection with the use of the services offered on is also not liable for loss due to:

  1. Breakdowns in and/or lack of access to IT systems or damage/destruction of data in these systems, regardless of whether is responsible for operating the systems. Failure in power supply or telecommunications at
  2. Legal intervention, terrorism, vandalism (including computer viruses and hacking), unrest, rebellion, sabotage, war, or natural disasters.
  3. Strike, lockout, boycott, or blockade, whether the conflict is directed at or initiated by itself or its organization, and regardless of the cause of the conflict. This also applies when the conflict only affects parts of
  4. Other conditions and circumstances beyond’s control.
  5. reserves the right to delete you as a user without notice if you violate the applicable terms. In case of abuse, we will initially contact you to investigate whether the abuse is due to an unintentional action on your part. However, in all cases where you are in doubt about rules and terms, you should contact for guidance and explanation on the correct use of the site.

1.4.2 assumes no responsibility for the accuracy of information about email, phone number, or other ad information. also assumes no responsibility for whether an inquiry from a housing seeker to a landlord or an inquiry from a landlord to a housing seeker proves to be in vain, regardless of the reason. The housing seeker must ensure that the landlord has the right to rent the property in question.

1.4.3 assumes no responsibility for images and data entered, added, or uploaded by users of the website, including landlords and housing seekers.

1.4.4 cannot be held responsible for the terms on landlords’ websites. Therefore, refunds cannot take place based on these websites’ terms.

2. Data processing and protection of personal information

2.1 is committed to protecting users’ personal information and complying with applicable laws regarding data processing and protection of personal information, including the Data Protection Act and GDPR.


When using, it may be necessary to collect, process, and store your personal information. This may include, but is not limited to, name, address, email address, phone number, and any other information necessary to provide our services.

2.3 uses personal information to provide services on the platform, including facilitating contact information between tenants and landlords, as well as providing customer support and improving the user experience.

2.4 Written communication between users and letter confidentiality

Landlords and housing seekers/tenants can freely communicate via the platform’s messaging system regarding the specific rental relationship and mutual desires for housing and tenant. Communication is generally subject to rules of letter confidentiality, but the following conditions apply:

The communication between landlords and housing seekers must not contain offers or demands for other services and products, nor offers to advertise rentals elsewhere than Bolighub. All reports of this will be investigated.

For the sake of both user experience and security, Bolighub reserves the right to read and store the communication between users via our messaging system without prior permission from one or more of the parties.

The communication between the landlord and the housing seeker belongs to both parties and serves as documentation for a potentially concluded lease agreement. For this reason, you as a user on cannot demand the communication or parts of it to be deleted. However, the communication will automatically be deleted if both users’ accounts are deleted.

2.5 Deletion of Personal data

As a general rule, you can always request to have your personal data deleted from our records.

In the case of payment relationships, the conclusion of agreements on services, or the advertising of available rentals, Bolighub is obligated to retain information about the payment or the advertised rental relationship for 5 years in accordance with the bookkeeping law.

3. User Creation


To access certain features and services on, you need to create a user account. User creation is free and requires you to provide certain personal information such as name, email address, and phone number. By creating a user account, you agree that the entered information is accurate and up-to-date.


When creating a user account, you have the option to log in using third-party login methods, such as Facebook, Google, or other similar services, or by using a magic link sent to your email address. It is your responsibility to ensure that your login information and access to the services you use to log in to are stored securely and not shared with unauthorized persons. is not responsible for unauthorized access to your account as a result of you sharing or inadequately protecting your login information or access to the third-party services you use to log in to


As a user of, it is your responsibility to ensure that you have access to the third-party services you choose to use to log in to If you lose access to a third-party service that you use to log in to, we cannot help you restore access to your account on In such cases, it is recommended that you contact the relevant third-party service for help with restoring access to your account with them. Once you have restored access to your third-party service, you will be able to log in to through this service again.

3.4 reserves the right to suspend or delete your user account if we suspect that you have violated our terms and conditions, or if your account shows signs of abuse or inactivity.


You have the right to request the deletion of your user account at any time. When your account is deleted, all your personal information will be removed from our systems in accordance with our personal data policy and applicable law. Please note that deleting your account may result in you losing access to certain services and features on


User creation also involves accepting’s terms and conditions as well as our personal data policy and cookie policy. If you do not accept these terms, you should not create a user account on


When you create a user account on or update your profile information, it is your responsibility to ensure that all information you provide is accurate, precise, and up-to-date. This applies to all profile information that you can choose to add or opt-out of on

3.8 reserves the right to request documentation confirming the accuracy of the information you provide and to suspend or delete your user account if we suspect that you have provided incorrect or misleading information.


If you become aware that some of your information on is incorrect or outdated, it is your responsibility to promptly update this information or contact our customer support for help in correcting the information.

4. General guidelines for advertising for landlords


Landlords can manually create rental properties on our platform or, if they are already advertising vacant rental properties on their own website, we can automatically transfer these ads. If you want an automatic transfer from your own website to, this must be done after prior agreement and setup.

Bolighub reviews and approves all ads. By advertising a vacant rental property, you agree that we review and edit the ad if necessary and contact you based on this validation.


For the advertised rental property, the following applies:

  1. Ads (including text, images, information, etc.) must not contain contact information such as phone number, email address, external websites, or similar. Such information will be removed from the ad text before it is potentially approved.
  2. Each ad represents one vacant rental property with a specified takeover date, monthly rental, and a minimum rental period of one month.
  3. It is not allowed to create multiple ads for the same rental property.
  4. Ads for home swaps, property sales, commercial premises, parking spaces, or other storage facilities are not approved.
  5. Takeover of a rental property must not be conditional on the purchase of goods or the provision of services unless it involves a caretaker function or something similar, which Bolighub assesses as comparable.
  6. Bolighub reserves the right to reject ads without prior dialogue with the landlord and regardless of the reason.
  7. All information in connection with the creation of a rental property must be accurate and truthful.

5. Terms of Trade on

5.1 Subscription

In order to contact all landlords who haven't paid for free contact, you need to purchase a subscription to Bolighub. The subscription costs 198 DKK for 4 weeks but may occasionally be cheaper due to special offers.

The subscription will automatically renew every 28 days until you cancel it.

5.2 Cancellation of Subscription

You can cancel a subscription at any time under Settings.

Once the subscription is canceled, no further charges will be made for it. The cancellation of the subscription takes effect at the end of the payment period, unless otherwise required by mandatory legislation. The subscription will renew automatically as long as it is not canceled.

The product will be delivered immediately after payment. The amount will be charged to your card immediately. Before accepting a transaction, you will receive information about the specific service, its price including VAT, and any payment terms. This allows you to cancel the purchase before the payment is processed if you do not wish to acquire the service. Once you have purchased a subscription, you will gain access to contact landlords and the messaging platform on

5.2 Right of Withdrawal

According to the Danish Consumer Contracts Act, you have the right to cancel your purchase within 14 days - however, this only applies if you have not used your subscription. If you wish to exercise this right of withdrawal, you should log out of your profile immediately after the purchase and refrain from using your subscription. Then you should contact customer service at If you have used your subscription, you lose your right to cancel your purchase, but you can of course cancel your ongoing subscription at any time to avoid paying for further subscription periods.

5.3 Right to Complaint

If you have used the product, you lose your right to complaint. If you experience that the product does not work due to technical errors, you have the option to extend your subscription for a period equivalent to the time when the product was not available. To claim this extension, you need to provide documentation showing that the service was not available - for example, in the form of a screenshot.

6. Payment terms

On our platform, we offer various payment options to make it easy and convenient for our users. When making a payment on our website, you agree to the following payment terms.

6.1 Payment methods

We accept the following payment methods:

  1. Dankort
  2. Visa
  3. Mastercard
  4. Apple Pay
  5. Google Pay
  6. PayPal
  7. MobilePay

Choose the payment method that suits you best when making a payment on our platform.

6.2 Payment information

To ensure a secure payment experience, we use SSL encryption and work with reputable payment providers. Your payment information is stored securely and confidentially.

6.3 Transaction confirmation

Once you have selected a payment method and completed the payment, you will receive a confirmation of your transaction via email. It is important that you check your information and contact us if there are any errors or omissions in the payment confirmation.

6.4 Right to change payment terms

We reserve the right to change these payment terms from time to time. Any changes will be published on our website and take effect from the date they are published. It is your responsibility to regularly review the payment terms to be updated with any changes.

7 Affiliate Program

Regarding definitions in these terms and conditions, we refer to users of our affiliate program as 'affiliates', 'affiliate partners' or 'influencers'. It should be understood that the term 'influencers' also includes users who have signed up via our dedicated influencer pages. Such users will also be referred to as 'affiliates' or 'affiliate partners' throughout the rest of this document.

7.1 Obligations

Affiliates must comply with all applicable laws, rules, and regulations, including but not limited to: avoiding misleading or false representation, discrimination, illegal trade or practice, and infringement of third-party rights.

7.2 Payment Terms


We monitor and record all referrals and payments with the aim of ensuring accurate and timely payments to our affiliate partners. We delve particularly deep into real-time tracking, allowing our partners to closely monitor their progress and potential earnings via our "Influencer Dashboard".


To guarantee timely payments, we conduct balance reconciliations of all transfers on the last Friday of each month. Upon approval of the payment, the accrued earnings will be transferred to the affiliate partner's bank account without unnecessary delay.


In order for us to be able to pay the earned commission, we require all affiliate partners to provide necessary information about themselves. This includes the VAT number and company name for businesses, and CPR number, first name, last name, address, phone number, and email for individuals.


There is no upper limit for payments within our program. Thus, your potential earnings are solely determined by your success in referring new customers to us.


We practice a minimum payment policy, which is set at 100 DKK. This implies that affiliate partners must earn a minimum of 100 DKK before a payment can be made. Earnings below this limit are accumulated and will only be paid out once the minimum amount of 100 DKK is reached.

7.3 Tracking/Monitoring


We do not use third-party cookies in connection with our monitoring of referred users. We may potentially use our own cookies to improve the user experience for referred users, but this is not a necessary component in our monitoring system. Regardless of the use of cookies, referred users will be monitored through our system.


Please note that monitoring is tied to the user's specific device and web browser. If the user changes device or web browser, or if the user deletes local storage in the browser, we cannot guarantee that the referral will be tracked correctly. If a referred user signs up, with correct referral from the affiliate link, we will still be able to track the user in case of use of another device/browser or deletion of local storage.


If a referred user signs up and makes a payment within 30 days of clicking on the affiliate partner's link, the agreed-upon commission will be set aside for payment. We reserve the right to adjust this period.

7.4 Termination


We reserve the right to terminate a collaboration with an affiliate partner if it is determined that the terms and conditions of this collaboration have been violated. This includes, but is not limited to, false referrals or other forms of improper conduct.

Furthermore, we keep detailed statistics of all our affiliate partners' activities, and use advanced models to assess whether an affiliate partner performs actions that violate our terms and conditions - this might be fraud or referral of fake users or clicks.

If we find signs of violations associated with irregular activities from an affiliate partner, we reserve the right to take necessary steps, including termination of the partnership and retention of any earned income.

7.5 Changes to Terms and Conditions

We reserve the right at any time to change, adapt or update the terms and conditions of our affiliate program. Any such change will take effect immediately after publication on our website. It is the responsibility of each affiliate partner to stay updated with regard to any changes in the terms and conditions. Continued use of our affiliate program following a change in terms and conditions will be considered as acceptance of these changes.

7.6 Compliance with Guidelines and Fair Practice

Every affiliate partner commits to comply with applicable legislation as well as the terms and conditions we have established. It is under no circumstances permitted to generate referrals of fake users, create artificial clicks, or otherwise engage in, or encourage, manipulation or misuse of our services. This includes, for instance, referring to account creation with the intention to cancel the subscription before the end of the trial period.

If an affiliate partner does not comply with this provision, it will be considered a significant violation of our terms and conditions. This will result in an immediate termination of the cooperation, as well as retention of any earnings accrued at that time.