Privacy policy

Last updated: 1. June 2023


Welcome to, your platform for rental properties and accommodations. At (“we”, “us”, or “our”), we value your trust and understand the importance of protecting personal information. This Privacy Policy describes how we collect, use, store, and share personal information about our users (“you” or “your”) in connection with your use of our portal and services.

The purpose of this Privacy Policy is to provide you with a transparent understanding of what information we collect, why we collect it, and how we process your personal information. We encourage you to read this Privacy Policy carefully before using our services. By using and our services, you accept the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use our portal and services.

Data Controller

Bolighub ApS, a Danish company with its main office at Gl. Kongevej 11-13, 1610 Copenhagen V, Denmark, is the data controller responsible for processing your personal information in connection with the use of our portal and services on We are committed to protecting your personal information and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

You can contact us regarding any questions about the processing of your personal information in the following ways:


Our CVR number is 42354155.

If you have concerns or questions about our processing of your personal information, we encourage you to contact us so we can help you find a solution.

Information Collected

We collect various types of personal information from our users to provide an optimal and secure experience on Below is a list of the information we collect:

  1. Profile Information: This includes first and last names, age, gender, occupation, profile text, and other information you choose to share on your profile.

  2. Contact Information: We collect email addresses.

  3. Property Agents: Information about the property agents that users create or interact with.

  4. Messages: We collect information about messages that users exchange with other users or landlords through our portal.

  5. Consent to Process Personal Information: We record whether you have given consent to the processing of personal information and any withdrawals of this consent.

  6. Information Related to Cookies: We collect information about your behavior on our website using cookies.

  7. Technical Identifiers: We collect technical identifiers that can link you to services such as Google or Facebook.

  8. IP Address: We collect your IP address to understand how you use our portal and to improve our services.

  9. Device Type and Browser Information: We collect information about the type of device you use to access our website (e.g., tablet, smartphone, pc), as well as your browser type, browser ID, and language settings.

  10. Referring Websites: We record which websites have referred you to

  11. Interactions on our Website: We collect information about which parts of you visit, including properties, time, duration, and number of visits.

  12. System Actions: We collect information about your actions on our website, such as viewed property listings and displayed contact information for landlords.

We collect this information to provide a tailored experience, improve our services, and to ensure the security and protection of our users’ information. We will never collect more personal information than necessary to provide our services.

Purpose of Collection

We collect and process your personal information for the following purposes:

  1. Service Provision: To provide our services, such as presenting property listings, facilitating communication between users and landlords, and offering additional services related to our portal.

  2. User Experience: To improve the user experience on by personalizing content and ads, customizing property searches, and providing recommendations based on your preferences and interests.

  3. Communication: To send important notifications, newsletters, marketing materials, and other information that may be relevant to you, provided you have given consent to receive such communications.

  4. Security: To protect our portal and our users from unauthorized access, misuse, fraud, and illegal activity, as well as to ensure compliance with our terms and conditions.

  5. Analysis and Optimization: To analyze usage patterns and behavior, evaluate the effectiveness of our ads and services, and identify areas where we can improve our portal and services.

  6. Compliance with Legislation: To comply with applicable laws and regulations, including the requirements of data protection legislation, and to respond to any legal requests from public authorities.

If we disclose personal information about you to our partners for direct marketing purposes, we do so with your consent in accordance with Article 6(1)(a) of the GDPR and Section 13(1) of the Data Protection Act.

We will only use your personal information for the purposes described in this Privacy Policy, and we will ensure that your personal information is processed in accordance with applicable data protection legislation. If we wish to use your personal information for another purpose, we will inform you and obtain your consent if necessary.

Sharing of Information

We carefully share your personal information under certain circumstances to provide our services, improve our portal, and protect our users. Here are some situations where we may share your information:

  1. Third-Party Services: We share information with selected third-party services that help us deliver our services, improve our portal, and provide technical support. These third parties may include payment providers, hosting providers, and software developers. We ensure that these third parties comply with our Privacy Policy and applicable data protection legislation.

  2. Landlords and Other Users: When you communicate with landlords or other users through our portal, we may share certain information, such as your name, contact information, and housing preferences. This allows landlords and other users to respond to your inquiries and negotiate agreements.

  3. Legal Requests and Compliance with Legislation: We may share your personal information if we believe in good faith that it is necessary to comply with applicable laws, regulations, court decisions, legal processes, or requests from public authorities.

  4. Protection of Our Interests: We may share your personal information to protect our rights, property, and safety, as well as the rights, property, and safety of our users and third parties. This may include exchanging information with other companies and organizations for the purpose of protection against fraud and scams.

  5. Business Transfers: In the event of a business transfer, such as a merger, acquisition, or sale of assets, we may share your personal information with the new business owner. In such cases, we will ensure that the new owner complies with our Privacy Policy and applicable data protection legislation.

We will never sell or rent your personal information to third parties without your consent. When we share your information, we do so in accordance with our Privacy Policy and applicable data protection legislation, and we take appropriate measures to protect your personal information.

User Rights

Under data protection legislation, including the EU’s General Data Protection Regulation (GDPR), you as a user have several rights regarding your personal information. These rights include:

  1. Ret til indsigt (GDPR artikel 15): Du har ret til at anmode om indsigt i de personoplysninger, vi behandler om dig, samt modtage en kopi af disse oplysninger.

  2. Right to rectification (GDPR Article 16): If you believe that the personal information we have about you is inaccurate or incomplete, you have the right to request rectification or supplementation of this information

  3. Right to erasure (GDPR Article 17): Under certain circumstances, you have the right to request the deletion of your personal information. This applies, for example, if the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and there are no other legal grounds for processing.

  4. Right to restriction of processing (GDPR Article 18): In certain cases, you have the right to request the restriction of the processing of your personal information. This may be, for example, if you dispute the accuracy of your personal information, or if you object to the processing.

  5. Right to data portability (GDPR Article 20): You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and have the right to transmit this information to another data controller without hindrance when the processing is based on consent or contract and is carried out automatically.

  6. Right to object (GDPR Article 21): You have the right to object to the processing of your personal information if the processing is based on our legitimate interests. In such cases, we must cease processing unless we can demonstrate compelling legitimate grounds for continued processing that override your interests, rights, and freedoms, or if the processing is necessary for the establishment, exercise, or defense of legal claims.

  7. Right to withdraw consent (GDPR Article 7 (3)): If the processing of your personal information is based on your consent, you have the right to withdraw this consent at any time. The withdrawal does not affect the legality of the processing carried out based on consent before the withdrawal.

If you wish to exercise any of these rights or have questions regarding your personal information, you can contact us using the contact information provided in the “Contact Us” section below. We will respond to your request as soon as possible.

Cookies og tracking-teknologier

At, we use cookies and other tracking technologies to enhance your user experience, measure the use of our services, deliver targeted marketing, and customize content according to your preferences.

  1. What are cookies and tracking technologies: Cookies are small text files stored on your device when you visit our portal. They allow our systems to recognize your device and remember your preferences, such as language choice and login information. Tracking technologies may include web beacons, pixels, and similar technologies that help us analyze how users interact with our services.

  2. Types of cookies: We use both first-party cookies (placed by and third-party cookies (placed by other companies, e.g., Google Analytics). These cookies can be divided into the following categories:

  • Necessary cookies: These cookies are essential for our portal to function properly, and they cannot be disabled in our system.
  • Functionality cookies: These cookies enable our portal to remember your preferences and tailor your experience.
  • Analytical cookies: These cookies help us understand how users interact with our portal and improve our services.
  • Marketing cookies: These cookies are used to display targeted marketing based on your interests and behavior on our portal.
  1. Managing cookie settings: You can manage your cookie settings and provide or withdraw your consent to the use of cookies via our cookie policy, which is available at You can also change your browser settings to accept or reject cookies, as well as delete cookies already stored on your device. Please note that if you choose to disable certain cookies, it may affect the functionality of our portal and your user experience.

For further information on our use of cookies and tracking technologies, as well as how you can manage your cookie settings, please refer to our cookie policy at

Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy from time to time to ensure that it remains up-to-date and reflects current data protection legislation and our information practices. When we make significant changes to this Privacy Policy, we will do our best to inform you of these changes.

We will notify you of changes to the Privacy Policy in the following ways:

  1. Announcement on our portal: We will publish a clear notice on our portal,, indicating that changes have been made to our Privacy Policy, as well as providing a date for when the changes will take effect.

  2. Email notification: If we have your email address, we will send you an email notification with a summary of the significant changes and a link to the updated Privacy Policy.

  3. Updated date: We will update the “Last updated” date at the top of this Privacy Policy so you can always see when it was last updated.

We encourage you to regularly review our Privacy Policy to stay informed about how we protect your personal information and your rights under data protection legislation. Your continued use of our portal following the publication of changes to the Privacy Policy will be considered as your acceptance of these changes.

Contact Information

If you have any questions or wish to exercise your rights regarding your personal information, please feel free to contact us using the following information:

Bolighub ApS
Gl. Kongevej 11-13
1610 Copenhagen V

CVR-no: 42354155